Help
We answer support requests as fast as we can.
[email protected] — typical response within one business day.
Troubleshooting
- Can't connect a wallet? Update your wallet app, then retry WalletConnect. Make sure you're on the same HL network as the app build you installed (mainnet for production, testnet for beta builds).
- Order failed with
missing_builder? Complete onboarding's builder-fee approval step, or update to the latest build — that error means the order was sent without an approved builder fee attached. - Push notifications not arriving? Settings → Notifications — toggle off and on. Also check system notification permissions for HyperTap.
- Force-update screen? Install the latest TestFlight / store build — we only force updates for critical security fixes.
Withdrawals stuck?
HL withdraws bridge to Arbitrum in ~15 minutes. Check
app.hyperliquid.xyz
for the on-chain receipt. If it's been more than 30 minutes, email us with the
reference shown on the withdraw confirmation screen (ref: wd_…).
Hyperliquid is down
When HL is offline nothing in HyperTap will work — we're a thin client. Check status.hyperliquid.xyz and our status page.